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Frequently Asked Questions
Vanessa avatar
Written by Vanessa
Updated over a week ago

  • How long do I need to set aside to set up a Workplace Wellness Mission?

You can set up the basics of your mission in around 5-10 minutes. If you're plotting out a complex pathway, or wanting to add some additional customizations such as milestones, you may like to set aside a day or two.

Once you have set up your mission, you may like to allow your participants some time to join, before launching. You can allow anywhere from a couple of days up to several weeks.

We highly recommend that all admins complete a trial mission before proceeding with a live mission. You can set up a trial mission buy following these steps.

  • How do my participants add distances to the mission?

Participants can connect to a range of different 3rd party fitness trackers such as Fitbit, Apple Health, Google Fit, Strava and Garmin via the My Virtual Mission app.

We also have a manual entry option for those that just want to enter their distance directly to the mission either via the app, or website (desktop or mobile).

You can view more about the different connection options in our participant knowledgebase here.

  • What activity types are supported?

My Virtual Mission is a distance based platform, so we track progress in miles and kilometers.

As the mission admin, you can choose what activities participants can add to your mission. We support steps, walking, running, swimming, cycling, rowing, wheelchair and elliptical.

We also have a conversion chart available if participants are wanting to contribute non distance based activities to the mission.

  • Is there a minimum number of participants for a mission?

No, there is no minimum (or maximum) number of participants that can join a mission. Even if you are a small group you can still utilize the My Virtual Mission platform for a virtual fitness challenge. Pricing can be found here.

  • How do I set up a Workplace Wellness Mission?

The process to set up your Workplace Wellness Mission is really simple! Full setup guidelines can be found here.

  • What payment methods are accepted?

Payment is via credit card when you launch your mission. If you are unable to pay via credit card, please contact [email protected]

  • How long should my mission run for?

The average length of time for a mission is around 4 weeks, but you will have up to 3 months for your mission based on our standard wellness pricing which can be found here. Longer durations are available on request (additional fees will apply).

  • What distance should I set for my mission?

This is a bit of a tricky question and it does depend on your participants and the type of activities you will be allowing them to use for your mission.

On average, we would recommend around 60-80 miles or 100-120 km per person, per month for an all activities mission. A cyclist will likely cover this distance relatively quickly, but remember, leaderboards can be filtered to show different activity types, so walkers and runners don’t need to compare themselves to the faster cyclists on the mission!

If you notice your participants are completing the mission too quickly, you can extend the pathway. On the other hand, if the mission is taking a little longer than expected, you can increase the time frame too!

This leads us to our next question:

  • How do I edit my pathway or timeframe after my mission has been launched?

You can edit your mission pathway or timeframe at any time by navigating to Mission Control > Edit Mission at the top right of your mission page.

WARNING - If you have added milestones to your mission, these will be deleted if you adjust your pathway!

If you do need to extend the pathway during the mission, you may wish to wait until your participants have triggered most of the milestones, then adjust the pathway, and add the other milestones back in again. If you need any assistance with this, please feel free to contact [email protected]

  • How do participants join the mission?

Feel free to utilize our Onboarding Document which can be found here. There is some space on Page 2 to add your mission details. Please note - you will not be charged until you launch your mission.

Participants will join your mission by visiting your unique mission link, either on desktop or mobile web view. Your mission link can be found under the ‘Admin’ tab on your mission page:

If you have an Auto Join code set up (this can be added via the admin tab), participants can enter this code and will be automatically approved onto your mission:

If you don’t have a join code set up, participants will need to request to join the mission, and you will need to manually approve them via the ‘pending’ section under the ‘admin’ tab. This will allow you to cross reference names and email addresses.

  • Can people join after I launch my mission?

Yes! People can join any time before or after your mission launches. We would recommend on boarding the majority of your participants before launching your mission - this way participants will have the maximum time frame to participate.

When you launch your mission, you may like to add some additional funds to cover any late

joiners. If there are any funds remaining at the conclusion of your mission, we will happily provide a refund on request, or you can use these funds towards a future mission.

  • How do I add more funds to my wallet?

If you need to add additional funds to your My Virtual Mission Wallet, just navigate to 'mission control' and then 'manage billing' at the top right of your mission page. If there are funds remaining at the conclusion of your mission, we will happily provide a refund on request, or you can use these funds towards a future mission.

  • Are medals included in custom challenges?

Please keep in mind, our Certificates and Medals are exclusive for our Conqueror Challenges listed here:

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